FAQ

Order processing, product manufacturing and delivery require our team a maximum of 5 to 50 working days (excluding delays due to uncontrollable events: strikes, blockages, refusal of the package by the carrier, etc.) for mainland France depending on the size and weight of the chandelier. Hence our desire to apply completely free delivery .

Indeed, our carriers work by groupage, and we have no control over their schedule for collecting goods from our warehouses. We work tirelessly to shorten these delays.

Our orders are processed within 48 hours maximum, given that we have no control over the delivery and transit times of packages, so we strive to process orders as quickly as possible .

We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can track your order in real time by going to the Parcel Tracking section.

We deliver our products worldwide . There is no minimum order quantity and all our deliveries are free*.

(*Only deliveries to mainland France).

If your order includes multiple items, they may be shipped separately , depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly .

A problem with the Post Office? Lost, broken, or destroyed package?

With our secure delivery service , Lustre Salon handles disputes for you. Customer satisfaction is our priority. We don't blame the carrier and leave you without any news. We take full responsibility by immediately sending you a new package at our expense*.

(* Secure delivery only).

Deliveries to overseas France (DROM-COM) are generally longer (up to 60 days from the date of order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

- Guadeloupe

- French Guiana

- Reunion Island

- Martinique

- Mayotte

- New Caledonia

- French Polynesia

- Saint-Barthélemy

- Saint-Martin

- Saint Pierre and Miquelon

- Wallis and Futuna

Of course! You can modify your order 24 hours after finalizing it. Once this period has passed, or if your order has already been processed, you will not be able to modify it. For logistical reasons, we recommend reordering if you have forgotten one or more items.

It is absolutely possible to cancel your order! You have 48 hours after finalizing the order to cancel it if you wish! However, if the order has already been processed or is already being delivered, NO refund will be made until the product in question has been returned.

We are only able to accept a return in the event of a proven defect in the product .

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect , please send us a clear and sharp photo of the product in question (in the original packaging if possible) to contact@lustre-salon.com along with your order number and date .

To be eligible for a return, your item must be unused and in the same condition that it was received.

For more details please see our return policy.

Most of our items have detailed dimensions to avoid this kind of inconvenience for our customers. Therefore, the buyer assumes full responsibility for products that are too small or too large. However, we know that choosing a size can be very frustrating.

Your security is our priority: our site only offers secure and guaranteed risk-free payment methods.

We accept:

Credit cards

Debit cards

Our online payment services:

Stripe*

*Stripe - As a banking institution within the European Union, Stripe offers you over 10 years of experience in secure online payments. It's simple, fast, free, and recognized worldwide for its security.

Your bank details or credit card information will never be shared with us or used without your knowledge . All your payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks or cash.

Of course !

The "https" in our store URLs reflects the quality and security of our services. "https" is a variant of "http" secured using SSL/TLS protocols. "https" is used to protect financial transactions on merchant sites.

As e-commerce businesses, we understand that using SSL is becoming a must these days. It's the best way to protect your data and protect yourself from hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears at the beginning of the web browser's URL bar. It is also represented by an "s" that stands for "secure" and the "http" protocol is appended to it on the website in the address bar.

Most of our modern chandeliers are customizable. Whether it's the color of the chandelier or the hanging height, we can adapt to your needs.

Contact us via the contact form and describe your request. We will get back to you with a response regarding the feasibility of your project.

This service most of the time generates additional costs to the initial price of the chandelier.

We are constantly working to make your purchases and browsing our store as easy as possible .

To add a product, select the desired product(s) and then click " Add to cart ". Then click the shopping cart icon in the top right corner to complete your purchase.

We also offer you the option to create an account to make the process even simpler.

No you can't!

We only accept one discount code per order.

Lustre Salon ships its products worldwide legally.

However, the buyer is responsible for the import taxes of his country, we decline all responsibility related to these various taxes.

If you would like to place a wholesale order , please email us at contact@lustre-salon.com